1. Definitions
In these Conditions the following expressions shall have the following meanings:
“Crystal Options” or “Crystal Options Training” means Crystal Options Ltd of registered
address 20-22 Wenlock Rd, London N1 7GU; company registration no. 09362939;
The “Client” means the person, company or other legal entity identified as providing a
request to Crystal Options to supply Services.
“Services” means the goods or services to be provided by Crystal Options to the Client
under the terms of the contract and “Services” shall be construed accordingly.
“Confirmation Date” means the date when all the following apply:
– A request to supply Services has been received from the Client by Crystal Options
– Crystal Options has confirmed to the Client that the Course or other Services
requested are available
– Payment has been received or alternative payment method agreed.
“Contract” means the contract between Crystal Options and the Client under which the
Services are to be supplied by Crystal Options to the Client
“Training Provider” means the company delivering a course when this is not Crystal
Options
“Working Day” means every day of the week apart from Saturday, Sunday and statutory
holidays. “Month” means a calendar month. “Week” means seven consecutive days.
“Intellectual Property” includes all training materials, course manuals, inventions,
patent applications, granted patents, registered and unregistered designs, copyright
works, trademarks and confidential information.

2. Prices
The price payable for the Services shall be the list price of Crystal Options at the
Confirmation Date unless otherwise stated.
The price does not include travel, accommodation, meals or other related expenses
unless explicitly stated. All prices are exclusive of Value Added Tax and this will be charged at the appropriate
rate. 

3. Terms of Payment
Where the Services relate to the provision of a training course, payment by cheque,
credit card, debit card or bank transfer is required no later than 10 Working Days
before the course start date. Special arrangements may be separately agreed in the case
of late bookings.
Where Services involve other services or goods, payment is required 5 Working Days
prior to delivery or as otherwise agreed in writing.
Crystal Options is entitled to charge interest at 2% per Month or part thereof on
overdue payments.

4. Offers
All our email offers are valid for a maximum of a month unless otherwise stated or
agreed. An offer can not be used in conjunctions with other offers. If an offer expires on
a certain date, the price for the course or the bundle needs to be paid before the offer
expiry date.

5. Training Courses
The contents of course schedules are intended for general guidance only and do not
form any part of a contract. Crystal Options reserves the right to make any reasonable
variations to public and in-house courses, including the content and location of the
courses, without notice.
The indication of course availability and location shown on the Crystal Options website
is for general guidance and does not form any part of a contract. Please contact Crystal
Options before making any travel or accommodation arrangements as Crystal Options
will not be liable for any action that you may take in reliance on the information.
It is the responsibility of the Client to ensure that the delegates meet the prerequisites
of the course on which they are booked, and that the course content meets their
requirements.
Crystal Options will perform the Services with reasonable skill and care. Any other
conditions or warranties whether express or implied as to the quality of the Services are
hereby expressly excluded.
Unless otherwise indicated, all courses are delivered solely in English and all delegates
must be sufficiently proficient in English language before attending a course.
For courses not exclusive to one Client, Crystal Options reserve the right to refuse
admission to the training premises by any person whom they consider in their absolute
discretion to be unsuitable for admission onto the training premises or to remove any
such person after the commencement of a course.

6. Cancellation, Transfers and Substitutions with
respect to Training Courses
Crystal Options endeavours to run all courses that we advertise. However, if there are
less than four people due to attend a course we reserve the right to cancel or reschedule
the course and we aim to give the Client enough notice. In the event of cancellation, the
Client will be entitled to attend another course or take a full refund of the course fee, but
Crystal Options shall not be liable for any other loss or expense arising.
The Client may cancel the course booking by notifying Crystal Options by email
(info@crystaloptions.co.uk), or recorded delivery, as soon as reasonably practicable.
The Client has 6 months to attend the course from the booking date.
The Client shall be liable to pay a cancellation fee as follows:
If a Client cancels a course 11 working days before the course they can ask for and
receive a full refund or book on another course, as the Client wishes.
If a Client cancels attending a course between 10 and 7 working days before a course
they must book to attend another course (the course fee then becomes non-refundable)
or pay a cancellation fee of £150 plus VAT.
If a Client cancels a course between 6 and 2 working days before a course start then
they can transfer to another course if they pay a penalty fee of £150 plus VAT (the
course fee then becomes non-refundable) or will be refunded (or be liable for if not
already paid) half the course fee.
If a Client cancels a course less than 48 hours before a course starts or fails to attend a
course without informing Crystal Options then the full course fee is due.
Crystal Options will endeavour to accommodate requests by the Client to substitute one
delegate for another, such request can be made up to 24 hours before the course start.
Such requests are subject to the replacement delegate meeting the pre-requisites for the
course.
Crystal Options will send course materials in advance. If a Client cancels a course after
receiving the materials, Crystal Options will ask for it to be returned or a fee will be
applied (up to £50).
After paying for an individual course booking with us you have 6 months to either
attend the course or ask for a refund according to our terms and conditions. After this
period has elapsed we might not be in a position to offer you a course booking on the
course or allow a refund.

7. Flexibility during COVID
In these uncertain times, we are here to help in any way we can.
If we have to postpone or cancel any of your bookings we will offer a transfer to other
dates or a full refund.
Our customer support team are always here to help you – please call us or email if you
have any questions.
8. BCS Business Analysis Diploma Bundle
These terms apply to all business analysis bundles we offered on our website and to any
customised business analysis bundle created on request.
A customer has one year to complete the BA diploma bundle after the Confirmation
Date.
The courses booked as part of the business analysis diploma bundle cannot be
transferred to other customers/delegates.
A customer can cancel the diploma package and receive a refund of the amount paid less
the full advertised price of the courses already taken if the cancellation is made less
than 2 months after attending the first course.
The cancellation terms that apply for individual courses apply for courses booked as
part of a diploma or bundle package as follows:
If a Client cancels a course 7 working days before the course they can book on another
course.
If a Client cancels a course between 6 and 2 working days before a course start then
they can transfer to another course if they pay a penalty fee of £150 plus VAT.
If a Client cancels a course less than 48 hours before a course start or fails to attend a
course without informing Crystal Options then the full course fee is due for that course
(the course fee is that proportion of the bundle fee including the associated exam fee
notified to the Client at the Confirmation Date).

9. Other courses
Booking on any of our other Non-BCS course carries similar terms and conditions
however we have some elements of flexibility at our management’s discretion.

10. Exams
Most courses lead to recognised qualifications on passing the associated exam. For
these the exam fee is normally included in the course fee. If the exam is not required
than this must be requested by the Client when booking, the exam fee will then be
deducted from the course fee. After attending a course, exam fees are non-refundable.
Exams dates are flexible, can be taken on the day or scheduled for a later date . A Client
who has paid for an exam as part of their course fee has 2 months to take an exam after
he /she has finished the course. After this period the Client will have to pay the exam fee
again to take the exam.
For exams rescheduled/cancelled less than 2 days before the exam starts you will have
to pay an administration fee of £25 plus VAT. In case of scheduling an exam and not
attending you will have to pay an administration fee of £50+VAT to reschedule the
exam. If you choose to sit your exam remotely then a charge is applied to the exam
booking fee.
11. Client Specific Courses
For courses scheduled to be delivered on a Client site or other venue requested by the
client a cancellation charge of 50% of the agreed course fee will apply to cancellations
made between 10 and 6 working days prior to the course start. For cancellations made
less than 6 days prior a 100% charge % of the agreed course fee will apply.

12. Liability
Crystal Options’ total liability for any loss or damage shall not exceed the price payable
for the Services, except in cases of direct physical damage to the Client’s property,
personal injury or death.
Crystal Options shall not be liable for indirect or consequential loss including but not
limited to: loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve
savings.

13. Force Majeure
Crystal Options shall not be in breach of this contract if there is any total or partial
failure of performance by it of its duties and obligations under this contract occasioned
by any act of God, fire, act of government or state, war, civil commotion, insurrection,
embargo, prevention from or hindrance from obtaining any raw materials or energy,
sickness or other cause beyond its reasonable control.
If Crystal Options is unable to perform its duties and obligations under this contract as a
direct result of one or more such causes Crystal Options will give written notice to the
Client of such inability stating the cause.

14. Data Protection and Confidentiality
The policy of Crystal Options with respect to data protection is detailed in its data
protection policy which should be read in conjunction with these terms and conditions
of contract.
Where Services are certified training courses, the Client consents to allow Crystal
Options full access to examination results arising from their bookings. This information
will be used in accordance with the requirements of relevant data protection legislation.
The data will only be used to evaluate effectiveness of training and to assist Crystal
Options in providing advice to its clients.
All Intellectual Property associated with training courses or other Services shall remain
vested in the owner be it Crystal Options, its Training Provider or others.
Where Services are distance learning products then the Client shall abide by all
reasonable terms of any licence agreement applicable.
Intellectual Property, which is identified as, or can reasonably be deemed to be,
confidential shall not be copied or reproduced or disclosed to any third party without
the prior written consent of Crystal Options. The Client shall ensure that its employees
and all those under the Client’s control and supervision comply with this obligation.
Where Services are provided to the specification or special requirements of the Client,
the Client shall indemnify Crystal Options against all costs, claims and damages incurred
or arising out of any alleged infringements of Intellectual Property.

15. General
The Contract shall only become effective at the Confirmation Date.
Any typographical clerical or other error or omission in any sales literature,
administrative documentation, course materials, invoice or other document or
information issued by Crystal Options or its Training Providers shall be subject to
correction without any liability on the part of Crystal Options.
No variation to these Terms and Conditions shall be effective unless made in writing
and signed by an authorised representative of Crystal Options.
Crystal Options may assign or sub-contract the whole or any part of the Contract to any
person, firm or company.
These Terms and Conditions expressly exclude any right afforded the Training Provider
or any other third party pursuant to the Contracts (Rights of Third Parties) Act 1999.
During the term of the Contract and for a period of 12 months thereafter, the Client shall
not directly or indirectly employ or solicit for employment any employees of Crystal
Options or its Training Providers.
The invalidity or unenforceability for any reason of any condition, sub-clause or
paragraph of these Terms and Conditions shall not prejudice or affect the validity or
enforceability of the remainder.
These Terms and Conditions shall be governed by and construed in accordance with
English law and the parties agree to submit to the exclusive jurisdiction of the English
courts.
These Terms and Conditions are applicable to all invoices issued on and after 11th July
2023.

16. Complaints Procedures
For complaints, please reach us via our contact form to submit any complaints